Pharmacy Prime FAQ'S

How can I check the status of my order?

You can check the status of your order by logging in to your Pharmacy Prime Account. To read more on the status of your order, please read our delivery policy.

I can’t see the product I want?

If you cant see the product you are looking for contact us and we can source it for you. We are adding new products every day, it maybe that we just haven't got to it yet.

How can I amend an existing order?

If you would like to amend or cancel your order please contact our Customer Care team in the first instance via out Contact Us page. Please note; sadly we are unable to add any additional items to your order once it has been placed.

Faulty Item Returns

We're very sorry to hear you have received an incorrect or faulty item. Our procedure requires that you contact us so that we can provide you with a pre-paid postage label. Once we hear from you, we will give you full instructions on how to return the item to us and anything else that is necessary for us to process a return.

How long does it take to process a refund?

We aim to process your refund within 3-5 days of receiving the item(s), however it can take up to 30 days to receive the refund via the original payment method. To read more, please visit our full returns policy.

If you don't find the answer to your question here, please contact us and we will be delighted to help.

Can you take a moment to answer a few questions so we can make sure this medicine is safe and effective for what it's being bought for?

Who are you buying this medication for?

How old are you or the person the medication is for?

What are the symptoms that this medication will be used for?

This helps us understand what condition or illness may be causing the symptoms and if they might be caused by something more serious that needs review by a Pharmacist or GP.

How long have these symptoms been present?

Usually symptoms clear up after some time, however if they have been present for a while we may recommend speaking to a Pharmacist or GP about them.

Has anything been done or taken for these symptoms?

This might include seeing a GP or buying something from the supermarket or another Pharmacy.

Do you or the person the medication is for take any medications, have any conditions, illnesses or allergies? So we can verify your age and identity please enter your Date of Birth below

In order to process your order we are required as a Pharmacy to check this information using a secure identity check service. If we are unable to verify your identity, we may not be able to process your order.

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Pharmacy Prime FAQ'S

Can you take a moment to answer a few questions so we can make sure this medicine is safe and effective for what it's being bought for?

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Can you take a moment to answer a few questions so we can make sure this medicine is safe and effective for what it's being bought for?