Contact Us
At Pharmacy Prime, we’ve set our hearts on being your pharmacy of choice. We know to achieve this we have to work together to create a fast and reliable service. If you need any help with the products we sell or if you ever feel that we come short of this goal, or want to give any feedback, please get in touch by using the form below.
If you need to reach the Pharmacy Prime Team by phone you can do so by calling (+44) 01772 646 755. or you can send an email to care@pharmacyprime.com
You can also write to us at our business address: Pharmacy Prime, 464 Ranglet Road, Walton Summit Centre, Bamber Bridge, Preston, Lancashire, PR5 8AR, United Kingdom.
If your complaint is concerning a pharmacy-related incident it must be sent in writing by email or post – we cannot log these by phone. Once it has been received our team will look into this promptly. We aim to acknowledge all formal complaints within three working days of receiving them and to respond to all complaints within five working days acknowledgement. In some cases we may need to conduct an investigation, in these cases we may take longer to respond but will ensure that we keep you updated.
Whilst we hope we can resolve any complaints to your satisfaction. If, at any point, you are not satisfied with how we have dealt with your complaint, you can contact the General Pharmaceutical Council by calling 020 3365 3400 or by submitting an online form on their website www.pharmacyregulation.org/contact-us/.
